Cohesive UX
The Cohesive UX project aimed to address the systemic issue that influenced all digital design at JLR: silos. Our goal was to create a cohesive digital experience to be implemented in model year 2023.
As a company strongly focused on engineering, little thought was paid to how the digital experience presented across all displays. This was especially an issue for the Range Rover, which featured 9 screens, all designed by separate teams across two continents.
The Cohesive UX project started with the Jaguar Land Rover business and customer principles. From those, we came up with a set of UX principles to guide the design process. These principles were discussed and altered based on the feedback design teams both stateside and in the UK.
Once a set of guiding principles were agreed upon, our team set to work creating principles to guide the design and function of each screen. The main displays in question were the Heads Up Display (HUD), instrument cluster, and HLDF, although our team was also conscious of the role users’ personal devices played into their experience.